Facebook advertising account has been disabled - what to do?
The situation “Facebook ad account disabled — what to do” is familiar to every media buyer. A sudden *Ad Account Disabled* notice can wreck campaigns and budgets. Below is a proven action plan based on Meta Help guides. We’ll quickly identify the ban reason, submit an Appeal, and give the account a second chance without risking another block.
1. Checking Account Quality
Your first step after seeing “ad account was disabled” is to open Account Quality inside Business Suite.
- Policies Violation — the creative or landing page breaks Ads Policy.
- Risk Payment — the payment method looks suspicious; Meta requests a check.
- Repeated Offences — the account has been flagged before.
Important: if the reason is “Repeated Offences,” consider buying a PZRD account; appeals drag on, while a fresh profile has higher trust.
2. Appeal Form: How to Fill It Correctly
- Click Request Review → “This is a mistake.”
- Attach:
• a payment screenshot from the same card,
• company docs (for BM),
• the creative with an explanation of compliance. - Enter your contact email and submit.
- After 24 h open Live Chat (Payments > Contact us) and give the case ID.
TraffHub stats: a properly filed appeal restores an account in 12–48 h. If the reply is “cannot be restored,” move the campaign to a new Business Manager with a $50 limit and a card without previous declines.
3. How to Avoid a Repeat Ban
Issue | Fix |
---|---|
Gray offer + complaints | Use a multi-GEO Fan Page, hide the brand in creatives |
Declined payment | Swap the BIN card for a virtual P-B card |
Frequent IP swaps | Switch to mobile 4G proxies |
Additionally:
- Don’t raise spend > ×2 per day right after unlocking.
- Run creatives through Pre-Check (inside Business Suite).
- Keep a backup PZRD profile for emergencies.
FAQ
- How many times can I appeal?
- Unlimited, but after the third attempt without new evidence, the chance ≈ 0 %.
- Can I run ads from another BM while the appeal is pending?
- Yes, as long as you use a new payment method and a unique Fan Page so the strike doesn’t carry over.
- Account Quality is empty but the account is disabled?
- That’s a Risk Payment ban. Attach a card from the same GEO and request another review.
Bottom line: The “AQ → Appeal → Live Chat” chain brings 80 % of disabled ad accounts back to life. Fix the trigger (creative, payment, IP) right away and keep spare profiles ready for an instant switch.