Facebook advertising account has been disabled - what to do?

The situation “Facebook ad account disabled — what to do” is familiar to every media buyer. A sudden *Ad Account Disabled* notice can wreck campaigns and budgets. Below is a proven action plan based on Meta Help guides. We’ll quickly identify the ban reason, submit an Appeal, and give the account a second chance without risking another block.

1. Checking Account Quality

Your first step after seeing “ad account was disabled” is to open Account Quality inside Business Suite.

  • Policies Violation — the creative or landing page breaks Ads Policy.
  • Risk Payment — the payment method looks suspicious; Meta requests a check.
  • Repeated Offences — the account has been flagged before.
Account Quality: Disabled status and the “Request Review” link

Important: if the reason is “Repeated Offences,” consider buying a PZRD account; appeals drag on, while a fresh profile has higher trust.

2. Appeal Form: How to Fill It Correctly

  1. Click Request Review → “This is a mistake.”
  2. Attach:
    • a payment screenshot from the same card,
    • company docs (for BM),
    • the creative with an explanation of compliance.
  3. Enter your contact email and submit.
  4. After 24 h open Live Chat (Payments > Contact us) and give the case ID.

TraffHub stats: a properly filed appeal restores an account in 12–48 h. If the reply is “cannot be restored,” move the campaign to a new Business Manager with a $50 limit and a card without previous declines.

3. How to Avoid a Repeat Ban

Issue Fix
Gray offer + complaints Use a multi-GEO Fan Page, hide the brand in creatives
Declined payment Swap the BIN card for a virtual P-B card
Frequent IP swaps Switch to mobile 4G proxies

Additionally:

  • Don’t raise spend > ×2 per day right after unlocking.
  • Run creatives through Pre-Check (inside Business Suite).
  • Keep a backup PZRD profile for emergencies.

FAQ

How many times can I appeal?
Unlimited, but after the third attempt without new evidence, the chance ≈ 0 %.
Can I run ads from another BM while the appeal is pending?
Yes, as long as you use a new payment method and a unique Fan Page so the strike doesn’t carry over.
Account Quality is empty but the account is disabled?
That’s a Risk Payment ban. Attach a card from the same GEO and request another review.

Bottom line: The “AQ → Appeal → Live Chat” chain brings 80 % of disabled ad accounts back to life. Fix the trigger (creative, payment, IP) right away and keep spare profiles ready for an instant switch.