Replacement
Rules for initial inspection of digital products, claim time limits and replacement conditions at CrazyFB.shop.
CrazyFB.shop Product Replacement Policy — Inspection, Time Limits and Claim Procedure
This page explains the rules for initial inspection of CrazyFB.shop digital products, claim time limits and the conditions under which a replacement may be provided.
Before using a product, carefully review its description and complete the initial inspection within the applicable time limit.
| ☑️ Inspect the product immediately after delivery The initial inspection period begins when the digital product is actually delivered to the Buyer through CrazyFB.shop. |
⚡️ 30 minutes for every 10 units If the product description does not specify otherwise, the inspection period is calculated according to the general CrazyFB.shop rules. |
| ⚠️ Maximum inspection period — 24 hours Even for large orders, the general initial inspection period cannot exceed 24 hours from the moment of delivery. |
➡️ Found a problem? Do not perform any further actions with the product and immediately contact @CrazyFB_Support. |
⚠️ Individual Product Conditions Take Priority
| Always read the description of the specific product before purchasing. Some CrazyFB.shop products may have individual inspection periods, specific inspection procedures, separate replacement conditions or other special requirements. If such conditions are stated directly in the product description, they take priority over the general rules on this page. If no individual conditions are specified, the general rules below apply. |
1. What Is Considered a Valid or Invalid Product?
Valid product — a digital product that matches its stated characteristics during the initial inspection and successfully passes the inspection procedure established for the relevant category.
Invalid product — a digital product for which a problem is identified during the initial inspection, where that problem existed at the time of delivery and falls within the applicable CrazyFB.shop replacement conditions.
The existence of a problem does not automatically guarantee a replacement. When reviewing a request, support verifies the order, compliance with the applicable time limit and inspection procedure, as well as the materials provided by the Buyer.
2. When Does the Initial Inspection Period Begin?
The initial inspection period begins when the digital product is actually delivered to the Buyer through CrazyFB.shop.
The moment of delivery means the point at which the purchased product data becomes available to the Buyer through their personal account, order page or another delivery method provided by CrazyFB.shop.
The applicable period for initial inspection and submitting a possible replacement request begins from that moment.
3. Initial Product Inspection Time Limits
If the description of a specific product does not contain individual conditions, the following general calculation applies:
every started 10 units of product — up to 30 minutes for initial inspection.
| ⚡️ 1–10 units up to 30 minutes. |
⚡️ 11–20 units up to 1 hour. |
| ⚡️ 21–30 units up to 1 hour 30 minutes. |
⚡️ 31–40 units up to 2 hours. |
| ⚡️ 41–50 units up to 2 hours 30 minutes. |
⚡️ 51–60 units up to 3 hours. |
For larger quantities, the inspection period continues to be calculated according to the same principle — 30 minutes for every started 10 units.
For example:
- 61–70 units — up to 3 hours 30 minutes;
- 71–80 units — up to 4 hours;
- 81–90 units — up to 4 hours 30 minutes;
- 91–100 units — up to 5 hours.
| ⚠️ The maximum initial inspection period for one order is 24 hours from the moment the product is delivered. |
If the description of a specific product establishes a different inspection period, the period stated directly in that product description applies.
4. How to Properly Inspect a Facebook Account
For Facebook accounts, the initial inspection must be performed using the profile ID without logging into the account, unless the description of the specific product specifies another inspection method.
Do not log into the account before completing the required initial inspection.
Facebook Account Inspection Instructions
| 01. Copy the Account ID Use the Facebook account ID received after purchase. |
02. Insert the ID into the URLhttps://www.facebook.com/profile.php?id=ID |
| 03. Open the URL Paste the completed URL into the address bar of a regular browser. |
04. Check the Result If the profile is displayed under the specified ID and there is no message indicating that the content is unavailable, the account is considered to have passed the initial availability inspection. |
If the inspection shows “This Content Isn't Available” or the profile is otherwise unavailable, stop performing any further actions with the account and contact CrazyFB.shop support.
Such an account may be submitted for review to determine whether it qualifies for replacement.
5. How Facebook Accounts Must Not Be Inspected
| ⚠️ To preserve eligibility for replacement review, follow the required initial inspection procedure. Do not use public account checkers, MaskFB, similar mask services, token services, third-party APIs or any other inspection methods that are not provided for by CrazyFB.shop rules or the description of the specific product. |
Using third-party inspection methods instead of the required procedure may result in refusal of replacement in accordance with these rules.
6. Inspection of Business Manager, Fan Page, Proxies, Cards and Other Products
CrazyFB.shop offers different categories of digital products, so there is no single universal inspection method for every category.
Business Manager / BM, Fan Pages, Instagram accounts, mobile proxies, virtual cards and other products must be inspected in accordance with:
- the description of the specific product;
- the individual instructions, where provided;
- the conditions applicable to the relevant category;
- any additional CrazyFB.shop rules provided for the specific product.
If you are unsure how to correctly perform the initial inspection of a specific product, do not perform actions at random.
Before using the product, contact @CrazyFB_Support and confirm the correct inspection procedure.
7. When a Replacement May Be Provided
CrazyFB.shop considers a replacement request where all applicable conditions have been satisfied:
- the problem was identified during the initial inspection;
- the request was submitted within the applicable inspection period;
- the product was inspected using the required procedure;
- the Buyer provided the necessary information and materials;
- the case falls within the applicable replacement conditions for the specific product.
For a Facebook account, grounds for review may include a situation where the account was unavailable or blocked before login during the required initial ID inspection.
The final decision regarding a replacement request is made after the information provided has been reviewed by CrazyFB.shop support.
8. What to Do If You Find a Problem
If you identify a problem during the initial inspection:
| 01. ⚠️ Stop the Inspection Do not perform any further actions that may change the condition of the product. |
02. ☑️ Record the Problem Take the required screenshots with the date and time visible. |
| 03. ✅ Prepare the Order Information Provide the order number, email address and information about the affected product. |
04. ➡️ Contact Support Send the information to @CrazyFB_Support within the applicable initial inspection period. |
9. What to Provide When Contacting Support
To allow the request to be reviewed, provide as much relevant information as possible.
- order number;
- email address used for the purchase;
- name or ID of the affected product;
- date and time the product was received;
- date and time the inspection was performed;
- description of how the product was inspected;
- detailed description of the problem;
- screenshots with visible date and time;
- any other materials required by the individual conditions of the product.
Example Message to Support
| Hello! I need a product from my order to be reviewed. Order number: ... Email: ... Product name / ID: ... Date and time received: ... Date and time inspected: ... How the product was inspected: ... Description of the problem: ... Screenshots / required materials are attached. |
10. When a Replacement Is Not Provided
A replacement is not provided where the problem occurred after actions taken by the Buyer or where the applicable initial inspection rules were not followed.
For Facebook accounts in particular, a replacement is not provided if:
- the Buyer logged into the account and the account later triggered a checkpoint or additional verification;
- an advertising restriction occurred after the account had been used;
- the Buyer independently attempted to pass a checkpoint or another verification procedure;
- the account was used to launch advertising before the initial inspection was completed;
- the initial inspection was performed through MaskFB or similar token / mask services instead of the required method;
- the request was submitted after the applicable inspection period expired, unless the individual product conditions provide otherwise.
For other categories, the general rules on this page and any individual conditions stated directly in the description of the relevant product apply.
11. How a Replacement Request Is Reviewed
After receiving a request, CrazyFB.shop support reviews the information provided.
The review may take into account:
- the order number and delivery time;
- the time when the request was submitted;
- the initial inspection method used;
- screenshots and other materials provided;
- the condition of the product;
- individual conditions applicable to the relevant product.
If the case meets the applicable CrazyFB.shop conditions, the request is reviewed for replacement in accordance with the rules applicable to that product.
If additional information is required to review the situation, support may request it from the Buyer.
12. Responsibility After the Initial Inspection
The Buyer must inspect the digital product within the applicable period before beginning further use.
After the initial inspection has been successfully completed or after the applicable inspection period has expired, the Buyer is independently responsible for further actions with the product and the consequences of its use to the extent provided by CrazyFB.shop rules and applicable law.
CrazyFB.shop does not control the Buyer's further actions after the product has been delivered.
13. Frequently Asked Questions About Replacements
When does the inspection period begin?
It begins when the digital product is actually delivered through CrazyFB.shop — when the purchased data becomes available to the Buyer.
How much time is provided for inspection?
If the product description does not specify otherwise, the general rule is up to 30 minutes for every started 10 units of product.
For example: 1–10 units — up to 30 minutes, 11–20 — up to 1 hour, 31–40 — up to 2 hours, 91–100 — up to 5 hours.
What is the maximum inspection period?
The maximum initial inspection period for one order is 24 hours from the moment the product is delivered, unless the individual conditions of the specific product state otherwise.
Which takes priority — this page or the conditions in the product description?
The individual conditions of the specific product take priority. If its description specifies a special inspection period, inspection procedure or separate replacement conditions, those conditions must be followed.
Can I log into a Facebook account before checking it by ID?
If the product description does not establish another procedure, the initial Facebook account inspection must be performed using the ID without logging into the account.
What should I do if the Facebook profile shows “This Content Isn't Available”?
Do not perform any further actions with the account. Record the inspection result and contact @CrazyFB_Support within the applicable time limit.
Can I inspect an account through MaskFB or another checker?
No, unless that method is expressly permitted by the individual conditions of the product. For the standard initial inspection of Facebook accounts, the CrazyFB.shop ID inspection method must be used.
How should I inspect a Business Manager, Fan Page, proxy or virtual card?
The initial inspection method depends on the specific category. Follow the description of the purchased product. If the instructions are unclear, contact support first and do not perform any actions that may change the condition of the product.
Does submitting a request automatically guarantee a replacement?
No. Support first reviews the circumstances of the request, compliance with the applicable time limit and inspection procedure, as well as the materials provided. A replacement is provided only where the case meets the applicable CrazyFB.shop rules.
14. Related CrazyFB.shop Policies
The Replacement Policy applies together with other CrazyFB.shop rules.
| ✅ CrazyFB.shop Guarantees Information about guarantee conditions, Store principles and additional trust mechanisms. ➡️ View Guarantees |
☑️ User Agreement General rules for using CrazyFB.shop, purchasing digital products, responsibility of the parties and governing law. ➡️ User Agreement |
These conditions apply subject to mandatory requirements of applicable law. General legal provisions are governed by the CrazyFB.shop User Agreement.
Found a Problem During the Initial Inspection?Do not continue using the product. Record the problem, prepare your order number and the required materials, and contact support within the applicable inspection period. |